Shipping & Delivery Policy
Processing Time
All orders are processed and shipped within 1–7 business days after payment confirmation. Please note that processing time does not include weekends or holidays.
Estimated Delivery Time
| Destination | Standard Shipping | Express Shipping | Notes |
|---|---|---|---|
| United Kingdom | 15–30 business days | 7–15 business days | |
| United States | Up to 30 business days | Up to 15 business days | |
| European Union Countries | 15–30 business days | 7–15 business days | Includes France, Spain, Poland, Netherlands, Italy, Sweden, Germany, Portugal, Bulgaria, Finland, Austria, and other EU countries |
| Switzerland | 15–30 business days | 7–15 business days | |
| Australia | 15–30 business days | 7–15 business days | |
| Thailand | 15–30 business days | 7–15 business days |
Note: Delivery times are estimates and may vary due to customs inspection, weather conditions, or local postal delays.
Shipping Methods & Fees
- Standard Shipping: Free on all orders.
- Express Shipping: Additional fee required. Please contact our customer service before placing your order if you’d like to upgrade to express shipping.
Shipping Locations
We currently ship to the following destinations: United Kingdom, European Union countries, United States, Switzerland, Australia, and Thailand.
Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email address. You can use this number to track your shipment directly on the carrier’s official website.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery via:
- 📧 Email: service@vivimini.com
We will assist you promptly to resolve the issue.
Customs, Duties & Taxes
| Region | Tax & Duty | Responsibility |
|---|---|---|
| USA | Included | Seller |
| EU Countries & UK | Not included | Buyer |
Customs fees, import duties, and taxes (if applicable) are the buyer’s responsibility unless otherwise stated.
Delivery Guarantee
If your order is not delivered within 60 business days from the shipment date, you are entitled to a full refund. To initiate the refund process, please contact: service@vivimini.com